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Unruly Passenger Restraint

Even granted the best customer service training, unruly passenger incidents will still occur and even the best-managed incident can still result in a passenger needing to be restrained. Unlike many companies that seek to train aircrew in martial arts in a couple of hours of classroom training, our approach takes into consideration the limited amount of training time available. We are realistic as to what aircrew are likely to remember in the height of an incident. Consequently, we teach fairly simple techniques which, when crew act as a team rather than as individuals, will enable them to ensure that safety of the flight and limit injury to crew, fellow passenger and even the perpetrator. Where airlines operate with single flight attendants, the Green Light course is adapted to show how ABPs (able-bodied passengers) can be called upon to assist in a restraint.

Course Content

  • Triggers
  • Warning & Danger Signs
  • De-escalation Skills
  • Tactical Communication
  • Ability, Opportunity & Intent
  • Theory of Restraint
  • Introduction to Teamwork
  • Element of Surprise
  • Law & the Violent Individual
  • Tokyo Convention & Powers of the Commander
  • Introduction to Control & Restraint Techniques
  • Folding Arm Technique
  • Handcuff Positioning
  • Procedures for Seating a Passenger
  • Introduction to Pressure Points
  • Floor & Galley Restraint
  • Positional Asphyxia
  • Aftercare and Documentation
  • Escaping from Wrist Grabs & Chokes
  • Crowd/Mob Management
  • Case Studies


Green Light’s Train-the-Trainer programme is designed for airlines who wish to provide their trainers with the physical skills and security knowledge to safely instruct aircrew in a team restraint.

On Location Training:

By conducting training at our clients’ facilities, airlines do not incur the considerable transportation and accommodation expenses associated with delegate attendance at international courses. Furthermore, we are able to tailor courses to the procedural requirements of individual airlines.


Train-the-Trainer version: 5 days

Aircrew version: 1 day

Course Numbers

Train-the-Trainer version: 16 participants

Aircrew version: 18 participants