Crew Resource Management can be defined as a management system which makes optimum use of all available resources - equipment, procedures, and people - to promote safety and enhance the efficiency of flight operations. CRM focuses on the non-technical aspects of safety that are concerned with the cognitive skills (e.g. problem solving, decision making) and interpersonal skills (e.g. communication, teamwork) needed to manage the flight within an organised aviation system.
Green Light's consultants deliver either end-user (crew) or train-the-trainer programmes to airlines around the world equipping them to manage security - or safety - related incidents efficiently and effectively. From a security perspective, effective CRM skills can be underestimated in the management of an unruly passenger situation or, worse still, an aircraft hijack.