Disruptive passenger incidents occur on a daily basis around the globe. Most are fairly minor in nature and are never reported; the more serious incidents may reach the attention of the media.
Training crew how to respond to the varying types of forms of unacceptable passenger behaviour is essential. However, recreating the scenarios in the classroom is time consuming.
Nightmare Scenarios Inflight provides trainers with 30 scenarios ranging from mild, easily managed disturbances through to serious hijackings. Each scenario depicts a specific problem that cabin crew may encounter on a flight, but intentionally ends before the situation is resolved. Furthermore, the cabin crew in each scene are, for training purposes, making intentional mistakes in their management of each incident. This enables instructors to engage crew in a discussion as to how the crew should have performed in a given scenario and to predict a likely outcome.
It should be noted that this DVD does not proffer solutions; it is recognised that each carrier has its own philosophy in this regard. Also full-scale passenger restraints are not included, partly because the aim of the DVD is to encourage crew to think of non-physical means of resolving each scenario, but also because each carrier has its own methodology for effecting restraint. In any case, it is not advisable to learn restraint techniques from a DVD or video.
WARNING: Some viewers may find the language used in this DVD offensive. There are also scenes of a mild sexual nature.
Nightmare Scenarios Inflight: Scenarios Available
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